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Chatbot)",{"type":262,"value":263,"toc":720},"minimark",[264,269,273,282,459,467,475,482,523,530,537,557,563,567,612,619,622,646,653],[265,266,268],"h1",{"id":267},"_51-intelligent-trade-chatbot-lyra-chatbot","5.1. Intelligent Trade Chatbot (Lyra Chatbot)",[270,271,272],"p",{},"Lyra (Live Yield Retrieval Assistant) is an intelligent chatbot within the TFlow platform that understands the user's current screen (context) and provides the most relevant help and trade regulations.",[274,275,277,278],"h3",{"id":276},"what-lyra-can-do","What Lyra Can Do ",[279,280],"span",{"id":281},"help-app-lyra-chatbot-overview",[283,284,285,301],"table",{},[286,287,288],"thead",{},[289,290,291,295,298],"tr",{},[292,293,294],"th",{},"Feature",[292,296,297],{},"Description",[292,299,300],{},"Example",[302,303,304,316,327,338,349,360,371,382,393,404,415,426,437,448],"tbody",{},[289,305,306,310,313],{},[307,308,309],"td",{},"Form auto-fill",[307,311,312],{},"Fills in empty forms on the current page for you",[307,314,315],{},"\"Fill in this form\"",[289,317,318,321,324],{},[307,319,320],{},"File analysis",[307,322,323],{},"Analyzes attached PDFs, images, and Excel files",[307,325,326],{},"\"Summarize this file\"",[289,328,329,332,335],{},[307,330,331],{},"Document registration",[307,333,334],{},"Registers an attached file as a project document",[307,336,337],{},"\"Register this CI\"",[289,339,340,343,346],{},[307,341,342],{},"Page navigation",[307,344,345],{},"Instantly moves to the screen you want",[307,347,348],{},"\"Go to the email screen\"",[289,350,351,354,357],{},[307,352,353],{},"Data lookup",[307,355,356],{},"Looks up project, document, and partner information",[307,358,359],{},"\"Show me the status of ongoing projects\"",[289,361,362,365,368],{},[307,363,364],{},"Export",[307,366,367],{},"Exports data to Excel, CSV, or PDF",[307,369,370],{},"\"Export this to Excel\"",[289,372,373,376,379],{},[307,374,375],{},"Screen capture\u002Fread",[307,377,378],{},"Reads or visually analyzes the current screen",[307,380,381],{},"\"Explain this chart\"",[289,383,384,387,390],{},[307,385,386],{},"Import readiness check",[307,388,389],{},"Generates a comprehensive document & regulation verification report",[307,391,392],{},"\"Am I ready for customs clearance?\"",[289,394,395,398,401],{},[307,396,397],{},"Python analysis",[307,399,400],{},"Performs data analysis and chart generation",[307,402,403],{},"\"Analyze this data\"",[289,405,406,409,412],{},[307,407,408],{},"Knowledge search",[307,410,411],{},"Searches usage guides, trade regulations, and practical knowledge",[307,413,414],{},"\"Tell me about UCP 600 Article 14\"",[289,416,417,420,423],{},[307,418,419],{},"Web search",[307,421,422],{},"Searches real-time external information",[307,424,425],{},"\"What's today's exchange rate?\"",[289,427,428,431,434],{},[307,429,430],{},"HS Code AI classification",[307,432,433],{},"Auto-recommends an HS Code from a product description",[307,435,436],{},"\"What's the HS Code for semiconductor wafers?\"",[289,438,439,442,445],{},[307,440,441],{},"Trade term search",[307,443,444],{},"Searches 841 trade terms",[307,446,447],{},"\"What is FOB?\"",[289,449,450,453,456],{},[307,451,452],{},"B\u002FL auto-correction",[307,454,455],{},"Compares and corrects a B\u002FL against reference documents",[307,457,458],{},"\"Proofread this B\u002FL\"",[270,460,461,462,466],{},"For more details, see the ",[463,464,465],"a",{"href":119},"Lyra Interactive Features Guide",".",[468,469,471,472],"h2",{"id":470},"_1-the-chatbots-main-roles-and-features","1. The Chatbot's Main Roles and Features ",[279,473],{"id":474},"help-app-lyra-chatbot-features",[270,476,477],{},[478,479],"img",{"alt":480,"src":481},"Lyra chatbot conversation screen","\u002Fimages\u002F5-ai\u002Flyra-chatbot-panel.png",[483,484,485,493,499,505,511,517],"ul",{},[486,487,488,492],"li",{},[489,490,491],"strong",{},"Multilingual support:"," You can ask questions and get answers in Korean and English. Regardless of the system language setting, it answers naturally in the language you typed in.",[486,494,495,498],{},[489,496,497],{},"Context-Aware (screen awareness):"," It recognizes on its own which screen you're currently viewing (e.g., email settings window, payment screen). When you ask about the screen, it provides guidance for questions like \"What should I do here?\" or \"What does this button do?\" without extra explanation.",[486,500,501,504],{},[489,502,503],{},"Full-text and knowledge retrieval:"," Rather than only giving canned answers, it searches the TFlow knowledge base (Neo4j GraphRAG)—user manuals, FAQs, system rules, etc.—in real time to fetch the latest, accurate help.",[486,506,507,510],{},[489,508,509],{},"Trade regulation answers:"," It has learned and references major trade regulations such as UCP600, so it can answer practical questions like \"Which documents are required to release the escrow?\"",[486,512,513,516],{},[489,514,515],{},"Trade-practice Knowledge Cards:"," In addition to TFlow system help, Lyra has built-in expert Knowledge Cards on trade practice. It provides accurate answers to practical questions about Incoterms, types of trade documents, letter of credit structure, and more.",[486,518,519,522],{},[489,520,521],{},"Web Search:"," When you need the latest information that's hard to answer from internal knowledge (exchange rates, regulation changes, country-specific trade policies, etc.), Lyra automatically performs a web search and answers based on the latest information.",[468,524,526,527],{"id":525},"_2-screen-awareness-system-lyras-eyes","2. Screen Awareness System (Lyra's Eyes) ",[279,528],{"id":529},"help-app-lyra-chatbot-screen-awareness",[270,531,532,533,536],{},"Lyra ",[489,534,535],{},"automatically recognizes the state of the screen"," you're currently viewing. This lets it provide help suited to the current screen without separate explanation.",[483,538,539,545,551],{},[486,540,541,544],{},[489,542,543],{},"Automatic context collection",": It automatically detects the current page name, active tab, search terms, and form field states (input values, disabled state, validation errors).",[486,546,547,550],{},[489,548,549],{},"Data preview",": On list pages (email, project list, etc.), it recognizes part of the currently visible data as a preview.",[486,552,553,556],{},[489,554,555],{},"Visual capture",": For screens that are hard to express as text, such as charts and document viewers, the AI decides when to perform a screen capture and analyze it.",[558,559,560],"blockquote",{},[270,561,562],{},"Lyra's Eyes separates \"situational awareness\" from \"data access.\" It does lightweight screen summaries automatically and full data search via internal tools, delivering responses that are both accurate and fast.",[274,564,566],{"id":565},"usage-examples","Usage Examples",[283,568,569,579],{},[286,570,571],{},[289,572,573,576],{},[292,574,575],{},"Question",[292,577,578],{},"Lyra's action",[302,580,581,589,597,605],{},[289,582,583,586],{},[307,584,585],{},"\"What's missing in this form?\"",[307,587,588],{},"Checks form field states and points out empty fields",[289,590,591,594],{},[307,592,593],{},"\"Is there any mail from Coupang in what's shown now?\"",[307,595,596],{},"Answers directly from the on-screen preview",[289,598,599,602],{},[307,600,601],{},"\"Find the emails I exchanged with Kasim\"",[307,603,604],{},"Searches the entire internal DB and provides results",[289,606,607,609],{},[307,608,381],{},[307,610,611],{},"Captures the screen and performs visual analysis",[468,613,615,616],{"id":614},"_3-conversation-management","3. Conversation Management ",[279,617],{"id":618},"help-app-lyra-chatbot-conversations",[270,620,621],{},"The Lyra chatbot manages conversation history to maintain context.",[483,623,624,634,640],{},[486,625,626,629,630,633],{},[489,627,628],{},"Create a new conversation",": Click the ",[489,631,632],{},"New Chat"," button at the top of the chatbot panel to start a new conversation while preserving previous ones.",[486,635,636,639],{},[489,637,638],{},"Automatic titles",": The AI analyzes the conversation content and automatically generates a title, making it easy to find later in the conversation list.",[486,641,642,645],{},[489,643,644],{},"Conversation history",": Select a past conversation from the previous conversation list to review its full content again.",[468,647,649,650],{"id":648},"_4-lyra-chatbot-troubleshooting-faq","4. Lyra Chatbot Troubleshooting (FAQ) ",[279,651],{"id":652},"help-app-lyra-chatbot-troubleshooting",[483,654,655,679,700],{},[486,656,657,660,661,664],{},[489,658,659],{},"Q: \"The chatbot doesn't give me the answer I want and talks about the wrong screen.\""," ",[279,662],{"id":663},"help-app-lyra-chatbot-faq-wrong-context",[483,665,666,676],{},[486,667,668,671,672],{},[489,669,670],{},"Error code\u002Fsymptom",": ",[673,674,675],"code",{},"LYRA_WRONG_CONTEXT",[486,677,678],{},"A: The chatbot may not have detected the current screen (ContextPageId) yet, or it may be a new page not yet registered in the manual. If you mention a specific screen name when asking, such as \"On the project detail screen~\", accuracy improves.",[486,680,681,684],{},[489,682,683],{},"Q: \"I want to hide or turn off the chatbot on the screen.\"",[483,685,686,693],{},[486,687,688,671,690],{},[489,689,670],{},[673,691,692],{},"CHATBOT_UI_OVERLAP",[486,694,695,696,699],{},"A: Click the ",[673,697,698],{},"[-]"," (minimize) button at the top right of the chatbot window to minimize it to a corner icon that takes up no space. Click it again when needed, and it reopens with your conversation preserved.",[486,701,702,660,705,708],{},[489,703,704],{},"Q: \"Does the Lyra chatbot read and search the entire content of the company's sensitive personal email threads and answer them to others?\"",[279,706],{"id":707},"help-app-lyra-chatbot-faq-privacy",[483,709,710,717],{},[486,711,712,671,714],{},[489,713,670],{},[673,715,716],{},"LYRA_PRIVACY_DATA_ISOLATION",[486,718,719],{},"A: No. An individual's private data is processed only within their own search session. Data partitioning is strictly separated and protected at the account (User), organization (Group), and platform (System) levels, as well as at the individual project (Project) level, so there is no risk of personal information leakage.",{"title":721,"searchDepth":722,"depth":722,"links":723},"",3,[724,725,727,730,731],{"id":276,"depth":722,"text":277},{"id":470,"depth":726,"text":471},2,{"id":525,"depth":726,"text":526,"children":728},[729],{"id":565,"depth":722,"text":566},{"id":614,"depth":726,"text":615},{"id":648,"depth":726,"text":649},"What the context-aware Lyra chatbot can do, how the screen awareness system (Lyra's Eyes) works, and how to manage conversations.","guide","tflowx.com","md",null,{},{"title":106},"app-lyra-chatbot",[741,742],"app-lyra-capabilities","app-communication-ai",{"title":260,"description":732},[745,746,747,748,749,750],"chatbot","Lyra","AI assistant","screen awareness","conversation","form fill","aWpFwaI_Wu2XbR8e-mg6n4Aqj4HPYPIQtsQ7e11x6oI",1787533857598]