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Buyer — Requesting a Freight Quote (Steps P1–P6) ",[325,349],{"id":350},"help-forwarder-portal-request",[270,352,353,354,356,357,362,363,366],{},"In a project's ",[274,355,44],{}," tab, click the ",[274,358,359],{},[325,360,361],{},"Request Freight Quote"," button to open a ",[274,364,365],{},"6-step wizard (P1–P6)",".",[368,369,370,386],"table",{},[371,372,373],"thead",{},[374,375,376,380,383],"tr",{},[377,378,379],"th",{},"Step",[377,381,382],{},"Name",[377,384,385],{},"Input",[387,388,389,405,420,435,450,465],"tbody",{},[374,390,391,397,402],{},[392,393,394],"td",{},[274,395,396],{},"P1",[392,398,399],{},[274,400,401],{},"Shipment Type",[392,403,404],{},"Choose Air \u002F Ocean (FCL\u002FLCL) \u002F Rail",[374,406,407,412,417],{},[392,408,409],{},[274,410,411],{},"P2",[392,413,414],{},[274,415,416],{},"Origin",[392,418,419],{},"Origin port\u002Fairport, Incoterms",[374,421,422,427,432],{},[392,423,424],{},[274,425,426],{},"P3",[392,428,429],{},[274,430,431],{},"Destination",[392,433,434],{},"Destination port\u002Fairport, customs handler",[374,436,437,442,447],{},[392,438,439],{},[274,440,441],{},"P4",[392,443,444],{},[274,445,446],{},"Cargo",[392,448,449],{},"Item\u002FHS Code, weight, volume, number of containers\u002Fpallets, whether hazardous",[374,451,452,457,462],{},[392,453,454],{},[274,455,456],{},"P5",[392,458,459],{},[274,460,461],{},"Forwarders",[392,463,464],{},"Select forwarder accounts from My Friends or invite by email",[374,466,467,472,477],{},[392,468,469],{},[274,470,471],{},"P6",[392,473,474],{},[274,475,476],{},"Confirm",[392,478,479,480],{},"Review the request summary → submit with ",[274,481,482],{},[325,483,484],{},"Send",[302,486,487,494],{},[305,488,489,490,493],{},"After submission, a ",[274,491,492],{},"Freight Quote Request"," is created, and a notification and email are sent to each selected forwarder.",[305,495,496,497,500],{},"A quote request card appears in the project's Freight tab, and the ",[274,498,499],{},"number of responses received"," updates each time a response comes in.",[293,502,503],{},[270,504,321,505,509,510],{},[274,506,507],{},[325,508,327],{}," Freight quote request wizard (P1–P6), step-by-step screens\n📍 Project > Freight & Insurance > Request Freight Quote · saved at ",[284,511,512],{},"images\u002Fforwarder\u002Ffreight-request-wizard.png",[270,514,515,516],{},"💬 ",[274,517,518],{},"Try telling the chatbot:",[302,520,521,524],{},[305,522,523],{},"\"Request a Freight quote from a forwarder.\"",[305,525,526],{},"\"Start a quote request for Ocean FCL.\"",[336,528],{},[344,530,532,533],{"id":531},"_2-forwarder-responding-in-the-dedicated-portal","2. 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(Permission separation)",[305,568,569,570,575],{},"Click the ",[274,571,572],{},[325,573,574],{},"Respond"," button on each request card to open the quote response form.",[577,578,580,581],"h3",{"id":579},"quote-response-form","Quote Response Form ",[325,582],{"id":583},"help-forwarder-portal-response-form",[368,585,586,596],{},[371,587,588],{},[374,589,590,593],{},[377,591,592],{},"Field",[377,594,595],{},"Description",[387,597,598,612,622,632,642],{},[374,599,600,605],{},[392,601,602],{},[274,603,604],{},"Freight Rate",[392,606,607,608,611],{},"Currency: ",[274,609,610],{},"USD or EUR only","; enter the freight unit rate",[374,613,614,619],{},[392,615,616],{},[274,617,618],{},"Surcharges",[392,620,621],{},"Add\u002Fremove ancillary charges such as BAF, CAF, THC",[374,623,624,629],{},[392,625,626],{},[274,627,628],{},"Transit Time",[392,630,631],{},"Estimated number of days",[374,633,634,639],{},[392,635,636],{},[274,637,638],{},"Validity",[392,640,641],{},"Quote validity period",[374,643,644,649],{},[392,645,646],{},[274,647,648],{},"Notes",[392,650,651],{},"Remarks\u002Fspecial terms",[302,653,654],{},[305,655,656,661],{},[274,657,658],{},[325,659,660],{},"Submit Quote"," → immediately reflected in the buyer's project Freight tab, and a notification is shown to the buyer.",[293,663,664],{},[270,665,321,666,670,671,673,674],{},[274,667,668],{},[325,669,327],{}," Forwarder quote response form\n📍 ",[284,672,286],{}," > Incoming Quote Requests > Respond · saved at ",[284,675,676],{},"images\u002Fforwarder\u002Fresponse-form.png",[336,678],{},[344,680,682,683],{"id":681},"_3-comparing-selecting-quotes","3. Comparing & Selecting Quotes ",[325,684],{"id":685},"help-forwarder-portal-select",[270,687,688,689,692,693,366],{},"The buyer can ",[274,690,691],{},"compare quotes from multiple forwarders on a single screen"," in the project's ",[274,694,695],{},"Freight tab",[302,697,698,701,710],{},[305,699,700],{},"Freight rate, total surcharges, Transit Time, and Validity are displayed side by side.",[305,702,703,704,709],{},"Confirming the final forwarder with the ",[274,705,706],{},[325,707,708],{},"Select This Quote"," button links that quote to the project's Freight schedule.",[305,711,712,713,366],{},"All quotes other than the selected forwarder's are ",[274,714,715],{},"Archived",[293,717,718],{},[270,719,321,720,724,725],{},[274,721,722],{},[325,723,327],{}," Comparison screen for multiple forwarder quotes\n📍 Project > Freight & Insurance · saved at ",[284,726,727],{},"images\u002Fforwarder\u002Fquote-compare.png",[336,729],{},[344,731,733],{"id":732},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[270,735,736,739],{},[274,737,738],{},"Q. The forwarder logs in to forwarder.tflowx.com but doesn't see the chatbot.","\nA. This is intended behavior. The Lyra chatbot is disabled in the forwarder portal by design, so forwarders can focus on responding to quotes.",[270,741,742,745],{},[274,743,744],{},"Q. Can I send a quote request to a forwarder who isn't in our friends list?","\nA. Yes. If you enter the email directly in Step P5, an invitation email is sent, and once accepted, the forwarder is automatically added to your friends.",[270,747,748,751,752,755,756,759],{},[274,749,750],{},"Q. I want to use KRW for forwarder quote currency."," ",[325,753],{"id":754},"help-forwarder-portal-faq-currency","\nA. To standardize international logistics, only ",[274,757,758],{},"USD \u002F EUR"," are currently allowed. Please specify the conversion exchange rate separately in the contract.",[270,761,762,765],{},[274,763,764],{},"Q. Can a forwarder propose multiple routes (direct\u002Ftransshipment) for a single request?","\nA. 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