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Buyers can ask about products and trade terms and even start a quote request right away, while sellers can configure the ",[272,280,281],{},"knowledge"," the chatbot answers from (company info, FAQs, etc.) and review ",[272,284,285],{},"conversation logs",".",[288,289,290,296],"blockquote",{},[268,291,292,293],{},"💡 ",[272,294,295],{},"Who uses it?",[297,298,299,311],"ul",{},[300,301,302,305,306],"li",{},[272,303,304],{},"Buyers",": When you have questions about a product, price, or terms, ask directly in chat and even start an RFQ → ",[307,308,310],"a",{"href":309},"#_1-public-chatbot-widget-buyer","1. Public Chatbot Widget",[300,312,313,316,317],{},[272,314,315],{},"Sellers",": Turn on the chatbot, configure its responses, and manage conversations → ",[307,318,320],{"href":319},"#_4-chatbot-knowledge-management-seller","4. Chatbot Knowledge Management",[288,322,323],{},[268,324,325,326,329],{},"ℹ️ ",[272,327,328],{},"This feature was added after 4\u002F17."," The storefront chatbot widget, knowledge management, conversation logs, and the sales funnel are all brand-new additions.",[331,332],"doc-video",{"src":333,"title":334},"\u002Fvideos\u002Fstore-3-chatbot.mp4","Seller Chatbot — an AI assistant that answers buyers and turns chats into quotes",[336,337],"hr",{},[339,340,342,343],"h2",{"id":341},"_1-public-chatbot-widget-buyer","1. Public Chatbot Widget (Buyer) ",[344,345],"span",{"id":346},"help-store-chatbot-public-widget",[268,348,349,350,353],{},"When you visit a storefront, an ",[272,351,352],{},"\"AI Assistant\""," floating button appears in the bottom-right corner. Tap it to open the chat panel (a window on desktop, full screen on mobile).",[297,355,356,367,378],{},[300,357,358,359,362,363,366],{},"The first screen shows a ",[272,360,361],{},"greeting"," and ",[272,364,365],{},"suggested-question chips",". Tap a chip to send that question instantly.",[300,368,369,370,373,374,377],{},"Answers ",[272,371,372],{},"stream in real time",", and each answer ends with ",[272,375,376],{},"follow-up question suggestions"," to make it easy to keep the conversation going.",[300,379,380],{},"A notice reads \"This conversation is being recorded\" (the seller may review it to improve response quality).",[288,382,383],{},[268,384,385,386,389,390,393,394,397],{},"⚠️ ",[272,387,388],{},"Limit for guests",": Without logging in, you can chat only ",[272,391,392],{},"5 times per day",". Once you exceed that, a login prompt card appears, and ",[272,395,396],{},"logging in gives you unlimited"," usage.",[288,399,400],{},[268,401,402],{},"The widget does not appear on storefronts where the seller has turned the chatbot off.",[268,404,405],{},[406,407],"img",{"alt":408,"src":409},"Public storefront chatbot widget — greeting + suggested-question chips + answer","\u002Fimages\u002Fstore\u002Fchatbot-widget.png",[336,411],{},[339,413,415],{"id":414},"_2-what-the-chatbot-can-do","2. What the Chatbot Can Do",[268,417,418,419,286],{},"The chatbot goes beyond simple guidance—it queries your storefront data directly to ",[272,420,421],{},"do actual work on your behalf",[423,424,425,438],"table",{},[426,427,428],"thead",{},[429,430,431,435],"tr",{},[432,433,434],"th",{},"Task",[432,436,437],{},"Description",[439,440,441,452,462,472,482],"tbody",{},[429,442,443,449],{},[444,445,446],"td",{},[272,447,448],{},"Product search",[444,450,451],{},"Finds products matching the buyer's criteria in the storefront catalog",[429,453,454,459],{},[444,455,456],{},[272,457,458],{},"Product detail guidance",[444,460,461],{},"Explains a specific product's specs, trade terms, and certifications",[429,463,464,469],{},[444,465,466],{},[272,467,468],{},"Company & trade-terms guidance",[444,470,471],{},"Answers company questions such as payment, shipping, certifications, and contact info",[429,473,474,479],{},[444,475,476],{},[272,477,478],{},"FAQ responses",[444,480,481],{},"Answers from the frequently asked questions the seller registered",[429,483,484,489],{},[444,485,486],{},[272,487,488],{},"RFQ draft creation",[444,490,491,492,495],{},"Creates a ",[272,493,494],{},"quote request draft"," using the product, quantity, and destination country gathered from the conversation (login required)",[288,497,498],{},[268,499,500,501,286],{},"💬 Example: \"Can you ship 500 units (MOQ) to Dubai?\" → The chatbot checks the conditions and, if you'd like, creates an RFQ draft right there, carrying you into the quote request in the ",[307,502,214],{"href":503},"\u002Fstore\u002F1-buyer#_4-adding-to-the-rfq-cart",[336,505],{},[339,507,509],{"id":508},"_3-purchase-funnel-from-chat-to-quote","3. Purchase Funnel — From Chat to Quote",[268,511,512,513,516],{},"The Seller Chatbot is designed as a ",[272,514,515],{},"sales bot that helps close deals",". Based on the visitor's intent, it naturally guides the conversation toward a quote request.",[297,518,519,538,545,552],{},[300,520,521,522,525,526,529,530,533,534,537],{},"The suggested questions on the first screen are grouped by intent: ",[272,523,524],{},"exploratory"," (browsing) · ",[272,527,528],{},"verification"," (building trust) · ",[272,531,532],{},"fit"," (does it match my needs) · ",[272,535,536],{},"transactional"," (\"request a quote now\").",[300,539,540,541,544],{},"The chatbot ",[272,542,543],{},"asks follow-up questions to pin down the details"," it needs (quantity, destination country, etc.),",[300,546,547,548,551],{},"and when it's time to build a quote, it ",[272,549,550],{},"prompts for login and then prefills an RFQ draft"," to help with submission.",[300,553,554,555,558],{},"When product data is available, suggested questions are ",[272,556,557],{},"generated automatically",", so conversations can start even if the seller hasn't configured anything.",[268,560,561],{},"Thanks to this flow, a visitor can go from \"browsing → clearing up questions → requesting a quote\" all in a single chat window.",[336,563],{},[339,565,567,568],{"id":566},"_4-chatbot-knowledge-management-seller","4. Chatbot Knowledge Management (Seller) ",[344,569],{"id":570},"help-store-chatbot-knowledge",[268,572,573,574,577,578,582,583,286],{},"In ",[272,575,576],{},"Chatbot Knowledge Management"," (",[579,580,581],"code",{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fknowledge","), you turn on the chatbot and configure its responses. It is organized into ",[272,584,585],{},"4 tabs",[587,588,590],"h3",{"id":589},"_41-basic-settings-tab","4.1 Basic Settings Tab",[297,592,593,599,608,614],{},[300,594,595,598],{},[272,596,597],{},"Chatbot enable toggle",": Turning it off removes the widget from your public storefront.",[300,600,601,604,605],{},[272,602,603],{},"Bot name"," · ",[272,606,607],{},"Opening greeting",[300,609,610,613],{},[272,611,612],{},"Response tone",": Default \u002F Formal \u002F Friendly \u002F Concise",[300,615,616,619,620,623],{},[272,617,618],{},"Suggested questions"," (up to 8): The chips shown on the widget's first screen. If you leave them unset, ",[272,621,622],{},"auto-generated questions"," from your product data are used, and you can see a preview of them here.",[288,625,626],{},[268,627,628,629,634,635,637,638],{},"🖼️ ",[272,630,631],{},[344,632,633],{},"Screen capture"," Chatbot Knowledge Management — Basic Settings tab (enable, bot name, tone, suggested questions)\n📍 ",[579,636,581],{}," · Save location ",[579,639,640],{},"images\u002Fstore\u002Fchatbot-knowledge-basic.png",[587,642,644],{"id":643},"_42-company-info-tab","4.2 Company Info Tab",[268,646,647,648,651],{},"Enter ",[272,649,650],{},"company and trade-related knowledge"," that isn't in your catalog as free text (up to 8,000 characters).",[297,653,654,657],{},[300,655,656],{},"Examples: payment terms, shipping and logistics policies, certifications held, quality assurance, return policy, and more",[300,658,659],{},"The chatbot answers company-related questions based on this content.",[587,661,663],{"id":662},"_43-response-rules-tab","4.3 Response Rules Tab",[297,665,666,672],{},[300,667,668,671],{},[272,669,670],{},"Response rules",": The tone, policies, and guiding principles the chatbot must follow",[300,673,674,677],{},[272,675,676],{},"Forbidden topics",": Specify topics you don't want the chatbot to answer",[587,679,681],{"id":680},"_44-faq-tab","4.4 FAQ Tab",[268,683,684],{},"Registering frequently asked questions and their answers greatly improves the chatbot's answer quality.",[297,686,687,694,708],{},[300,688,689,690,693],{},"Manage ",[272,691,692],{},"question · category · active toggle · edit\u002Fdelete"," in the table.",[300,695,696,697,702,703,286],{},"Register entries one at a time via the ",[272,698,699],{},[344,700,701],{},"Add FAQ"," modal, or all at once via ",[272,704,705],{},[344,706,707],{},"Excel Upload",[300,709,710],{},"Categories: payment · shipping · MOQ · sample · company · other",[268,712,713],{},[272,714,715],{},"Bulk registration via Excel",[717,718,719,725,731],"ol",{},[300,720,721,724],{},[272,722,723],{},"Download the template"," (Question \u002F Answer \u002F Category columns)",[300,726,727,728],{},"Fill it in and ",[272,729,730],{},"upload",[300,732,733,734,737,738,741,742,745],{},"In the ",[272,735,736],{},"preview modal",", check the valid\u002Finvalid entries and choose whether to ",[272,739,740],{},"add to the existing set"," or ",[272,743,744],{},"replace everything"," (up to 100 at a time)",[288,747,748],{},[268,749,628,750,754,755,637,757],{},[272,751,752],{},[344,753,633],{}," FAQ tab — Excel upload preview modal (valid\u002Finvalid + add\u002Freplace choice)\n📍 ",[579,756,581],{},[579,758,759],{},"images\u002Fstore\u002Fchatbot-faq-import.png",[336,761],{},[339,763,765,766],{"id":764},"_5-chatbot-conversation-logs-seller","5. Chatbot Conversation Logs (Seller) ",[344,767],{"id":768},"help-store-chatbot-chat-history",[268,770,573,771,577,774,777],{},[272,772,773],{},"Chatbot Conversation Logs",[579,775,776],{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fchats","), you review conversations between visitors and the chatbot.",[297,779,780,790,796],{},[300,781,782,783,786,787,286],{},"The top shows ",[272,784,785],{},"total conversations · total messages"," statistics, and you can filter by ",[272,788,789],{},"user type (all\u002Flogged-in\u002Fanonymous), date, and message search",[300,791,792,793],{},"List: ",[272,794,795],{},"start time · buyer (logged-in shows ID + masked email; guests show an anonymous number) · last message · message count · language · status (active\u002Fclosed)",[300,797,798,799,802,803,286],{},"Detail: View the conversation as ",[272,800,801],{},"read-only bubbles"," (buyer on the right, chatbot on the left). The features the chatbot used are shown as ",[272,804,805],{},"tool badges",[587,807,809],{"id":808},"register-directly-as-an-faq","Register Directly as an FAQ",[268,811,812,813,816,817,820,821,824],{},"While reviewing a conversation, if you spot a ",[272,814,815],{},"good question-and-answer pair",", hover over the buyer's question and click the ",[272,818,819],{},"\"Register as FAQ\""," button. The FAQ save screen opens with that question and the ",[272,822,823],{},"following chatbot answer prefilled",", so you can turn real conversations directly into knowledge.",[288,826,827],{},[268,828,628,829,833,834,637,836],{},[272,830,831],{},[344,832,633],{}," Conversation detail — chat bubbles + tool badges + \"Register as FAQ\" button\n📍 ",[579,835,776],{},[579,837,838],{},"images\u002Fstore\u002Fchatbot-chat-detail.png",[288,840,841],{},[268,842,843,844,847,848],{},"🔒 Conversation logs can be viewed only by users with the store operator (store_manager) permission, and a ",[272,845,846],{},"subscription (license) is also required",". Without one, a locked screen with a subscription prompt is shown. → ",[307,849,159],{"href":160},[336,851],{},[339,853,855],{"id":854},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[268,857,858,861,862,865,866,870,871,286],{},[272,859,860],{},"Q. I don't see the chatbot widget on my public storefront."," ",[344,863],{"id":864},"help-store-chatbot-faq-widget-missing","\nA. The seller may have turned the chatbot off. In ",[307,867,869],{"href":868},"#_41-basic-settings-tab","Chatbot Knowledge Management → Basic Settings",", turn on the ",[272,872,873],{},"chatbot enable toggle",[268,875,876,879,880,882],{},[272,877,878],{},"Q. (Buyer) It says \"login required\" while I'm chatting.","\nA. Guests have a limit of 5 chats per day. Logging in gives you unlimited usage, and actions that lead to a quote—such as ",[272,881,488],{},"—also require login.",[268,884,885,888,889,893,894,898,899,901,902,286],{},[272,886,887],{},"Q. The chatbot is giving out wrong information about our company policy.","\nA. Enter the correct policy in the ",[307,890,892],{"href":891},"#_42-company-info-tab","Company Info Tab"," and register frequently asked questions in the ",[307,895,897],{"href":896},"#_44-faq-tab","FAQ Tab",". You can block sensitive topics using ",[272,900,676],{}," in the ",[307,903,905],{"href":904},"#_43-response-rules-tab","Response Rules Tab",[268,907,908,911,912,915],{},[272,909,910],{},"Q. I didn't create any suggested questions, but questions are showing in the widget.","\nA. If you leave suggested questions blank, they are ",[272,913,914],{},"auto-generated"," from your product data. If you have specific wording in mind, specify up to 8 yourself in the Basic Settings tab.",[268,917,918,921],{},[272,919,920],{},"Q. The buyer's email is hidden in the conversation logs.","\nA. To protect personal information, emails are masked, and guest visitors are shown as an anonymous number.",[268,923,924,927,928,932,933,935],{},[272,925,926],{},"Q. Can I turn a real conversation into an FAQ?","\nA. Yes. In the ",[307,929,931],{"href":930},"#_5-chatbot-conversation-logs-seller","Conversation Detail",", hover over a buyer's question and click the ",[272,934,819],{}," button that appears; the question and answer will be saved to your FAQs prefilled.",{"title":937,"searchDepth":938,"depth":938,"links":939},"",3,[940,942,943,944,950,953],{"id":341,"depth":941,"text":342},2,{"id":414,"depth":941,"text":415},{"id":508,"depth":941,"text":509},{"id":566,"depth":941,"text":567,"children":945},[946,947,948,949],{"id":589,"depth":938,"text":590},{"id":643,"depth":938,"text":644},{"id":662,"depth":938,"text":663},{"id":680,"depth":938,"text":681},{"id":764,"depth":941,"text":765,"children":951},[952],{"id":808,"depth":938,"text":809},{"id":854,"depth":941,"text":855},"How to use the AI assistant widget on your public storefront, plus how sellers manage the chatbot's knowledge (basic settings, company info, response rules, FAQ) and review conversation logs","guide","store.tflowx.com","md",null,{},{"title":222},"store-chatbot",[963,964,965,966,967,968],"store-overview","store-buyer","store-seller","shop-seller-chats","shop-seller-chat-detail","shop-seller-chatbot-knowledge",{"title":222,"description":954},[207,971,972,973,974,975],"챗봇","AI 상담","FAQ","지식 관리","구매 퍼널","wJg3-RU0cs1wFSdReI-F6JNBQgZr0piN6ST2e_5Y04E",1787533856044]