1.6. External Sharing & Comments (Share & Comments)

A system for smoothly communicating data with the many stakeholders involved in a trade transaction (internal staff, forwarders, customers, banks, etc.) and safely sharing information externally.

⚠️ For security, the share link creation (Share) feature can be executed only by users with Manager or Editor permission for the project.

1. Comment Management (Comments / Activity)

Handles work instructions, information sharing, and history tracking within the project.

• Internal communication: Enter special notes or matters requiring discussion that arise during the project. File attachment is also possible.
• Mentions (@): When you enter @username in a comment, a notification is immediately sent to that user. Notifications are also delivered to the Notification Inbox and via push notification, so you don't miss important contacts.
• Automatic activity-history archiving: System actions such as status changes in other tabs or document uploads are also accumulated and recorded on a timeline basis.

1-1. Comment Troubleshooting (FAQ)

• Q: "I mentioned someone, but they didn't get a notification."
  • Error code / symptom: USER_NOT_MENTIONABLE, NOTIFICATION_FAILED
  • A: You cannot mention someone who is not invited as a member of that project. Please first invite them as a Coworker in the Project Detail tab.

2. External Sharing (Share)

Useful when you want to inform a partner company or customer of only specific project progress. There are two ways to share — secure link sharing, issued with an expiry and a permission scope, and non-member sharing, which grants read access to someone without a TFlow account. Both are read-only, and the links you issue are managed and revoked from the Parties tab.

Secure Link Sharing

• Create access-restricted link: Create a 'Secure Share Link' and deliver it by email or message.
• Restrict permission scope: The shared information is view-and-confirm only (Viewer), and payment actions and sensitive files are hidden.
• Link expiration period: You can set it to be automatically invalidated after a set number of days or a deadline.

Non-member Sharing

You can also share a project with an external partner who has not signed up for TFlow.

• Invite by email: Enter the other party's email address in the Parties tab to send a sharing invitation.
• No separate sign-up needed: The invited non-member can view read-only project information via the secure link without creating a TFlow account.
• Permission restriction: Information shared with a non-member is view-only; they cannot perform actions such as document uploads or status changes.

2-1. Share Link Troubleshooting (FAQ)

• Q: "I want to destroy/revoke a link I created."
  • Error code / symptom: SHARE_LINK_REVOCATION
  • A: In the management screen of the Parties tab, press the force-delete (Revoke) button for that active link, and external access is immediately blocked at the source.
• Q: "The customer says they don't have access to the link."
  • Error code / symptom: SHARE_LINK_EXPIRED
  • A: This happens when the expiration period has passed or the password was entered incorrectly. Reset the link and issue a new one.