Feedback
This is the channel for sending the development team any bugs you find while using TFlow, feature suggestions you'd like to see, or any other opinions. You only need to fill in a few fields, and your name and email are filled in automatically from your login account.
💡 Who is this for? Anyone who wants to say "It would be great if this screen changed like this" or "I got an error here." For error situations, attaching a screenshot as an image helps the development team find the cause much faster.
1. Opening the Feedback Screen
Entry point: Feedback menu in the sidebar's pinned footer area (above Family Sites, always visible regardless of scrolling) → tflowx.com/feedback
🖼️ Screen capture Feedback form — category selection + auto-filled name and email + rich editor + image attachment + personal information caution notice 📍
tflowx.com/feedback· Save pathimages/common/feedback-form.png
2. The Form
| Field | Required | Description |
|---|---|---|
| Category | Required | Choose one of Bug / Suggestion / Other. |
| Name | Required (auto) | Your login account name is filled in automatically and is read-only. |
| Required (auto) | Your login account email is filled in automatically and is read-only. Replies are sent to this address. | |
| Content | Required | Written in a rich editor. It supports formatting such as bold and lists, and image attachments. |
- The content editor is the same writing editor used in Guild (the community), so you can paste screenshot images directly into the body.
- At the bottom of the form there is a personal information (PII) caution notice. Do not enter sensitive personal information such as national ID numbers, card numbers, or passwords.
⚠️ When capturing your full screen for an attachment, be careful not to also capture other customers' information or personal data.
3. Submitting and Completion
- Choose a category and write your content (attach an image if needed).
- Press the Submit button.
- On success, a completion screen is shown.
- To send another piece of feedback, press Write another opinion and the form is reset.
ℹ️ Since your name and email are filled in automatically, the development team can reply to that same email if needed after receiving your feedback.
🖼️ Screen capture Submission complete screen — receipt confirmation + Write another opinion button 📍
tflowx.com/feedback· Save pathimages/common/feedback-done.png
4. Every Service Has Its Own Feedback Channel
In addition to the main app, each family site also has its own feedback channel.
- Store (public storefront): You can leave feedback even without logging in.
- Guild (community) · Studio (content creation): Each service receives feedback from its own screen.
For issues you experience while using the main app, use this document's /feedback; for issues on a specific family site, use that site's feedback channel so it reaches the right team more accurately. → Login SSO · Family Sites
💡 Troubleshooting (FAQ)
Q. I want to send this under a different name or email. A. Your name and email are filled in automatically from your login account information and are read-only. To change the account information itself, edit it in Account Management — My Profile.
Q. I want to attach a screenshot. A. The content editor supports image attachments. Just paste or attach your screenshot. For error situations, having an image makes it much faster to identify the cause.
Q. Where can I see the response to the feedback I submitted? A. The development team reviews the feedback received and, if needed, replies to your auto-filled email. There is no separate screen for checking status.
Q. How do I report an urgent error? A. Submit it as feedback, but choose Bug as the category and include the steps to reproduce along with a screenshot. The more specific the information, the faster it can be handled.