4.1. My Profile Guide

This is where you manage basic settings related to your user account (name, contact, company info, notifications) and your identity verification information.

💬 Try asking Lyra

• "Help me set up my profile"
• "Tell me how to change my password"
• "Tell me how to change the language setting"

For more details: Lyra Interactive Features Guide

1. Editing Personal Info

• Basic info: At the top of the screen, you can change your Avatar icon, or set a one-line bio, language, and display timezone.
• Change phone number: You can directly edit your phone number on the profile edit screen. It takes effect immediately after you save.
• Language setting: In the Language field, select 한국어 or English to display the entire system's menus, buttons, and notification messages in the selected language.
• Change password (Security/Password): Enter your current password, then enter a new password that meets the letters/numbers/special-characters requirement twice to securely update the system's security credentials. (The recommended cycle is every 3–6 months.)

2. Company Info

The profile page is organized in steps, and beyond personal info you can manage company-related information.

• Step 1 - Basic info: Review basic info such as username, company name, and department name.
• Step 2 - Import/Export info: Enter trade-related organization info such as the company contact, address, and country.
• Step 3 - Bank info: Register the information needed for payment, such as bank name, SWIFT code, and account number.
• Step 4 - Department management: Create departments within the company and manage staff (detailed below).

3. Department Management -- Step 4

In Step 4 of the profile page, you can create departments within the company and manage staff per department.

3-1. Adding a Department

• Enter a department name in the Add Department card at the top of the screen and press Enter or click the Add button.
• To add multiple departments at once, enter them separated by line breaks (e.g., one department name per line).
• Existing department names are checked for duplicates and won't be added.

3-2. Editing Department Info

• Click a department card to open a slide-out edit panel on the right.
• Editable items: department name (required), country, state/province, city, postal code, address, address detail, phone number, fax number.
• You can also edit the department name inline directly on the card.

3-3. Managing Staff

• Click a department card to open the edit panel; the staff-adding area is at the bottom.
• Enter a staff email and add it with the Enter key or the Add button. To add several people at once, enter them separated by line breaks.
• You can add users who haven't signed up for TFlow using only their email. When that user signs up later, they are automatically linked.
• Use the delete button next to each staff member to remove them from the department.
• A department card shows a preview of up to 5 staff; beyond that it shows a +N indicator.
• The department manager is shown on the department card as well. Changing the department manager requires Admin privileges.

4. Activity Log

This summarizes the history of your actions across system tabs such as inside projects, the mailbox, and escrow (login, creation, rejection, download records).

5. Profile Management Troubleshooting (FAQ)

Company info and notification settings

• Q: "I can't change my company department or job title."
  • Error code/symptom: CANNOT_MODIFY_COMPANY_INFO_READONLY
  • A: Per the system's permission settings, org-chart information linked to your employer—department name, job grade, employee number, etc.—cannot be changed by an individual user alone; only a holder of the company (Group) Admin privilege can update it. Request the change from that administrator.
• Q: "I want to turn off all email notifications."
  • Error code/symptom: NOTIFICATION_PREFERENCES_TOGGLE
  • A: In the Notifications tab, uncheck everything related to System Alerts or Email Digests and click Save Changes. However, important escrow approvals or urgent project status handover emails may be received regardless.
• Q: "I want to turn off Push notifications (web push)."
  • Error code/symptom: PUSH_NOTIFICATION_DISABLE
  • A: If you change the notification permission for the TFlow site to Block in your browser settings, Push notifications stop. For details, see the Notification Inbox Guide or the PWA App Installation Guide.

Departments and your account

• Q: "The staff I added to the department don't appear in the list."
  • Error code/symptom: STAFF_NOT_VISIBLE
  • A: A department card shows a preview of up to 5 people only. Beyond 5, it's abbreviated as +N; click the department card to open the edit panel and view the full staff list.
• Q: "Can I add someone who hasn't signed up for TFlow as a department staff member?"
  • A: Yes, you can. Just enter their email address to add them to the department. When that user signs up for TFlow later, their account is automatically linked.
• Q: "I get a message that the department name is a duplicate."
  • Error code/symptom: DEPARTMENT_DUPLICATE
  • A: The same department name already exists within the same company. Use a different name, or add staff to the existing department.
• Q: "How do I close my account when I leave the company?"
  • Error code/symptom: USER_ACCOUNT_DELETION
  • A: A user cannot delete or close their own account at will. For the company's trade continuity and information security, you must request that your company's Admin deactivate and clean up the account.